Position Title: Quality Assurance Analyst
Classification: Exempt
Reports To: CMS Assistant Director
Department: Contract Management Services
Job Type: Regular
Job Status: Full Time
Grade: 47
Union: Non-Union
Work Schedule: Regular Business Hours
Amount of Travel Required: None
Positions Supervised: None

Starting Pay Range: $2,542.29 to $2,970.47 per pay period (BiWeekly) DOQ 
Closes:  Open until filled with priority given to applications received by Monday, January 3, 2022 at 5:00 PM
 

Are you looking for a place to work that really cares about our community and is committed to making a difference? Then the Bremerton Housing Authority is the place for you! Come join our team as a Quality Assurance Analyst.

At BHA our mission is to provide high quality, stable and sustainable housing and related services to people who have limited financial means. Our work is to help our clients to become economically self-sufficient, while at that same time strengthen communities. We use our public and private resources efficiently and effectively. It is our goal to do this all while helping our employees to grow both personally and professionally.

If you’re looking for a great benefit package, we have that as well!

• Accrue 150 hours of PTO in your first year
• Accrue up to 69 hours of Sick Leave per year
• 13 Paid Holidays annually
• Telecommute Opportunities Available
• Medical & Vision Insurance -90% Employer Paid
• Dental Insurance- 100% Employer Paid
• Washington State Retirement
• Life Insurance
• Short -Term & Long-Term Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• And more!!

All new BHA employees must be fully vaccinated against COVID-19 for the health and safety of the community we serve and our employees. Upon acceptance of an offer of employment, a prospective hire must submit a certificate of vaccination to the Human Resources Department. Individuals with a qualifying medical or religious reason may submit a request for exemption. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an accommodation.

Position Summary
The Quality Assurance Analyst will develop and maintain business automation tools, design business processes that facilitate achieving agency goals and/or reduce or eliminate expenses, improve internal controls, ensure adherence to HUD regulations and the Annual Contributions Contract (ACC), implement workflow automation, continue process improvement and help guarantee the Acceptable Quality Levels (AQL) are being met.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Function Summaries

• Create and maintain business automation tools to make process as efficient as possible in the form of checklists, Excel spreadsheets (incorporating macros and formulas), database reporting, and handouts.
• Support the Learning Specialists in developing training materials that instruct staff in using the business automation tools that this job supports using PowerPoint, video recordings, and/or webinars.
• Continuously evaluate process and procedures to optimize operational effectiveness.
• Facilitate quality improvement projects and implement quality improvement programs such as LEAN, Six Sigma, PDCA (Plan, Do, Check, Act).
• Develop analytical reporting from data in either Excel or relational databases (using tools such as Crystal Reports and Excel).
• As a technical expert, continuously reviewing HUD regulation for updates and answering questions from the vouchers, contracts, compliance, and administration teams.
• Communicate with software vendors to stay up to date on updates and/or communicate functionality needs.
• Perform targeted quality assurance reviews of processing work, tracking results and analyzing trends for potential improvement or training opportunities.
• Other duties as assigned.

POSITION QUALIFICATIONS
Required Education and Experience

Education: Bachelor's Degree (four-year college or technical school): Required, Field of Study:

Business, Information Technology, Public Administration, Education, or related field

Experience: 4 years of experience in designing business process automation, facilitating performance improvement work, and creating actionable reporting.

3 plus years of experience in technical writing/editing in a professional writing position

2 plus years of experience in Performance Based Contract Administration (PBCA), Housing Choice Voucher (HCV), or other relevant affordable housing experience is preferred.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant

Computer Skills:
Intermediate level user of Microsoft programs, including knowledge of using macros in Excel. Intermediate level user of SQL Server.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Certifications & Licenses: LEAN or Six Sigma Certification, preferred

Other Requirements: Must pass background check indicative to the position requirements.

Required Competencies

• Accuracy - Ability to perform work accurately and thoroughly.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conceptual Thinking - Ability to think in terms of abstract ideas.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Consensus Building - Ability to bring about group solidarity to achieve a goal.
• Creative - Ability to think in such a way as to produce a new concept or idea.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Innovative - Ability to look beyond the standard solutions.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Presentation Skills - Ability to effectively present information publicly.
• Project Management - Ability to organize and direct a project to completion.
• Relationship Building - Ability to effectively build relationships with customers and co- workers.
• Reliability - The trait of being dependable and trustworthy.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

WORK ENVIRONMENT
This is primarily an office position with the opportunity to move about at will. Hand-eye coordination is necessary to operate various pieces of office equipment. The employee is required to occasionally lift up to 20 pounds. Employee may be exposed to noise from basic office machine operation.

N (Not Applicable) Activity is not applicable to this position.
O (Occasionally): Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently): Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision (Near)
• Sense of Sound - listening to instructions and customer comments