Essential Function Summaries

• Inspect residential grounds and facilities, keep area tidy and free from unsafe conditions, make recommendations for repairs or capital improvement and work with the Maintenance Lead to develop an Operations and Maintenance Plan, schedule and coordinate routine maintenance, and assist in the oversight of contractors and service providers to ensure work is being done in accordance with the scope of work.
• Market vacant space to prospective tenants through leasing process, advertising, or other methods. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Assist applicants in determining the type of housing which meets their needs and assists in completing their application for housing. This may also include explaining HUD/BHA rules and regulations and relevant affordable housing programs and services.
• Determine and certify the eligibility of prospective tenants, check references and other information on resident applications to ensure compliance with HUD regulations. Complete rental agreements, re-certifications, and supplemental paperwork including tax credit documents.
• Serve tenants with legal paperwork, issue warnings, process summons and complaints, draft 10 day lease violation notices, and work with the Housing Director to process evictions.
• Supervise daily operations of maintenance and housing assistant staff. Conduct evaluations for all direct reports as necessary. Work with Housing Director to determine appropriate training opportunities and to take disciplinary action.
• Coordinate preparation of vacant units for rental including communicating the need for applicant pulls and unit turn.
• Assist in development of and implementation of management policies and meet with boards of directors, homeowner associations, and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
• Oversee completion of the certification process and quality control in regards to tax credit compliance for BHA-owned and BHA-managed properties. Analyze tax credit property reports and foresee or problem solve significant property issues. Resolve risk management and legal issues that may arise and/or work with the Housing Director to develop a plan of action.
• In partnership with the Housing Director, prepare budget recommendations for each property and forecast capital needs and expenditures recommended for the properties. Maintain the assigned property budgets throughout the fiscal year.
• Maintain records of residents, maintenance work orders, inspections, rental or usage activity, special permits issued, maintenance and operating costs, property availability, or other program records and post all legal notices prepared by BHA.
• Collect and record direct payment of rental fees, deposits and other payments.
• Act as liaison between Bremerton Housing Authority and tenants, investigate complaints, disturbances and violations, and resolve problems following established management rules and regulations.
• Purchase building supplies, equipment, furniture or services following procurement policies and regulations. Work with finance and procurement staff in completing purchase orders, invoices, scopes of work, selection of contractors, negotiating rates, etc.
• Assist in writing. updating, and maintaining program compliance such as Environmental Reviews, Utility Allowance Coordination, Owner/Agent certifications, Elderly Only Designation, Admin Plan, ACOP, Portfolio Plans. Accompany HUD or BHA representatives for property audits or inspections.
• Other duties as assigned.

Experience:

• 6 plus years of experience in residential property management (3 years with LIHTC Tax Credit Properties).
• Experience must demonstrate high level knowledge in interpreting and utilizing applicable program regulations and federal, state, and local laws (including Landlord Tenant Laws).

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer Skills:

• Experience using Microsoft Office programs, including Word, Excel, and Outlook.
• Experience with YARDI systems preferred.
• Experience using various office equipment such as computers, phones, photocopiers, fax machines, mail machines, scanners, etc.

Certifications & Licenses:

• Must have a Low Income Housing Tax Credit Certification prior to applying.
• Certified Public Housing Manager, Certified Property Manager, or other housing certifications also helpful for this position.

Other Requirements:

• Must possess a valid driver’s license for use in Washington State with the continued ability to be covered under the Housing Authority’s auto insurance policies.
• Must pass background check indicative to the position requirements.

• Accountability - Ability to accept responsibility and account for their actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Tolerance - Ability to work successfully with a variety of people without making judgments.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Reliability - The trait of being dependable and trustworthy.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Technical Aptitude – HUD Affordable Housing Programs - Technical aptitude: Ability to comprehend complex technical knowledge and terminology of HUD affordable housing programs, specifically Low Income Tax Credit, and accurately follow applicable federal, state and local laws.

WORK ENVIRONMENT

This is primarily an office position. The employee primarily sits at a desk but has the opportunity to move about at will. Hand-eye coordination is necessary to operate various types of office equipment. The employee will occasionally lift and carry up to 20 pounds. Employee may be exposed to noise from basic office machine operation. The work environment is fast paced and moderately noisy.