Position Title: IT Business Applications Specialist
Classification: Non-Exempt
Reports To: Business Applications Manager
Department: Finance
Job Type: Regular
Job Status: Full Time
Grade: 46
Union: Non-Union
Work Schedule: Regular Business Hours
Amount of Travel Required: 15% Local
Positions Supervised: None

Starting Pay Range: $31.01 to $36.23 per hour DOQ
Closes: Open until filled with priority given to applications received by Monday, January 3, 2022 at 5:00 PM

Are you looking for a place to work that really cares about our community and is committed to making a difference? Then the Bremerton Housing Authority is the place for you! Come join our team as an IT Business Applications Specialist.

At BHA our mission is to provide high quality, stable and sustainable housing and related services to people who have limited financial means. Our work is to help our clients to become economically self-sufficient, while at that same time strengthen communities. We use our public and private resources efficiently and effectively. It is our goal to do this all while helping our employees to grow both personally and professionally.

If you’re looking for a great benefit package, we have that as well!

• Accrue 150 hours of PTO in your first year
• Accrue up to 69 hours of Sick Leave per year
• 13 Paid Holidays annually
• Telecommute Opportunities Available
• Medical & Vision Insurance -90% Employer Paid
• Dental Insurance- 100% Employer Paid
• Washington State Retirement
• Life Insurance
• Short Term & Long Term Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• And more!!

All new BHA employees must be fully vaccinated against COVID-19 for the health and safety of the community we serve and our employees. Upon acceptance of an offer of employment, a prospective hire must submit a certificate of vaccination to the Human Resources Department. Individuals with a qualifying medical or religious reason may submit a request for exemption. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an accommodation.

POSITION SUMMARY
This position contributes to the Agency's success by working under the direction of the Business Applications Managers in support of Business Applications and processes.  This includes resolving end user Business and Application issues, documentation, contributing to system configuration, testing, and training on new system functionality and best practices.
 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Summaries

• Provide support and administration for various business applications and processes as directed.
• Support and tracking of internal and external helpdesk cases, including vendor escalations.
• Troubleshoot and resolve intermediate-level system, business process, and data related issues.
• Assist with business application and business process related projects with teams comprised of department managers and staff, IT infrastructure team members, outside contractors and vendors.
• Complete project management duties, test procedure development, and deploy solutions into production environments.
• Configure testing environments (i.e., databases, test data) and provide testing guidance for employees on new releases of software.
• Document business applications and associated procedures in the form of instruction and reference materials.
• Conduct internal training and coordinate external vendor training for end users on business applications.
• Assist with rolling out modifications to business applications in a manner that minimizes impact to normal business operations, ensuring the software is tested prior to live deployment, and that software version control is enforced.
• Actively participate in gathering requirements, analyzing requests, and proposing/defining solutions.

• Keep current on industry and technology trends, developments, and best practices.
• Other duties as assigned.

POSITION QUALIFICATIONS

Required Education and Experience

Education: Bachelor’s Degree in computer science, project management or related field with a minimum of 4 years’ experience in Business/IT Support preferably with a cloud-based application focus.

OR

Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.

Experience: 4 years’ experience in Business/IT Support preferably with a cloud-based application focus. Any combination of experience, certification, or degree in a related field will be considered.

• Hands on experience with business application/web administration tasks, including but not limited to user provisioning, defining roles/security, documentation, data imports/exports.
• Demonstrated experience interfacing with stakeholders and subject matter experts to understand business processes and provide solutions.

• Demonstrated Knowledge of Databases/Queries (MS-SQL preferred)

• Demonstrated Knowledge of Microsoft Office products
• General knowledge of Windows Operating Systems (desktop/server)
• General Networking knowledge
• Experience with report writing tools is a plus
• Experience with scripting languages is a plus
• Previous Housing Authority experience is a plus

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Certifications & Licenses: Any technical certifications (application related, system administration, project management) are a plus. Additional certifications relevant to various BHA business applications may also be required when specific to the position.

Other Requirements: Must pass background check indicative to the position requirements. Must possess a valid Driver's License for use in Washington State with the continued ability to be covered under the Housing Authority’s auto insurance policies.

Required Competencies

• Active Listening - Ability to actively attend, convey, understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Organized - Possessing a trait of being organized or following a systematic method of performing a task.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using their own drive or initiative.
• Tactful - Ability to avoid being offensive when communicating with others, maintain diplomatic relations or good customer services, and show consideration for others with diverse backgrounds.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

WORK ENVIRONMENT
This is primarily an office position with the opportunity to move about at will. Hand-eye coordination is necessary to operate various pieces of office equipment. The employee is required to occasionally lift up to 50 pounds. Employee may be exposed to noise from basic office machine operation. The work environment is fast-paced and moderately noisy.